Healthcare Quality Management Concepts and Tools

Healthcare Quality Management Concepts and Tools

The modern healthcare practice meets lots of challenges and necessitates a focus on performance excellence and complete safety practices. Different approaches and tools have been identified and implemented. Still, there are ongoing debates on which to adopt and which to execute. This workshop is focusing on Healthcare Quality Methodologies and Tools and the strategy that could be used to achieve modern performance indicators such as positive quality, safety, efficiency, and client satisfaction.

Topics to be Covered:

1. Quality Definitions & Dimensions in Manufacture, Services, and Healthcare
2. Cost of Quality: Invest in Good Performance and Cost of Poor Performance
3. Idea Generating Quality Tools: (Principles of Brain Storming, Nominal Group Technique NGT, Affinity Diagram
4. Prioritization Tools: Multi-Voting, Prioritization matrix, Pareto Diagram
5. Root Cause Analysis Tools (Ishikawa Fish Bone and the 5 Whys)
6. Quality Planning Tools: Planning Tree, Planning Grid
7. Quality Methodologies: PDCA, The 5S,
8. Quality Project Case-Study applying FOCUS PDCA
9. Key Performance Indicators in Healthcare
10. How to Write a Quality Plan
11. Healthcare Accreditation Standard Format, Pathway & Strategies
12. Lean application in Healthcare
13. Team communication in Healthcare

Who should Attend:

§ All Healthcare staff including medical and non-medical.

By attending this workshop both organization and participant will gain the following values:

Gaining Value for Healthcare Organization

§ Positive Reputation

§ Patient Trust

§ Client satisfaction

§ Improve patient safety practices

§ Avoid preventable claim

Gaining Value for participants

§ Be a quality champion

§ Do no harm

§ Saving lives

§ Practice with self-confidence

§ Avoid preventable error