Healthcare Quality Management Concepts 6-CME Online Training

Healthcare Excellence Through Quality Management

Modern healthcare practice meets lots of challenges and necessitates a focus on performance excellence and complete safety practices. Different approaches and tools have been identified and implemented. Still, there are ongoing debates on which to adopt and which to execute. This workshop is focusing on Healthcare Quality Management including different concepts, tools, Methodologies, and the strategy that could be used to achieve modern performance excellence guided by indicators t achieve positive quality outcomes, safety, efficiency, and client satisfaction.

Topics to be Covered:

1. Quality Definitions &      Dimensions Healthcare Services
2. Cost of Quality: Invest in Good      Performance and Cost of Poor Performance
3. Idea Generating Quality Tools:      (Principles of Brain Storming, Nominal Group Technique NGT, Affinity      Diagram)
4. Prioritization Tools:      Multi-Voting, Prioritization matrix, Pareto Diagram
5. Root Cause Analysis Tools      (Ishikawa Fish Bone and the 5 Whys)
6. Quality Planning Tools:      Planning Tree, Planning Grid
7. Quality Methodologies: PDCA,      The 5S,
8. Quality Project Case-Study      applying FOCUS PDCA
9. Key Performance Indicators in      Healthcare: Structure Process and Outcome Indicators
10. How to Write a Quality Plan
11. Lean application in healthcare