Customer Management Skills Workshop

Great customer service is the holy grail of business. Once you have it, it seems like it has the power to reveal all the secrets of success. Providing flawless service, however, is not always easy. And while the search for great customer service skills and abilities is a more recent endeavour, many people would argue it’s just as elusive as the mythical grail that prompted the Crusades. No matter how many customer service skill assessment surveys you send out, much of the customer psyche will remain a mystery. Thankfully, researchers have been gathering data on customer service satisfaction for years, the search for good customer service comes with a far more detailed road map, and it all starts with YOU.

TOPICS TO BE COVERED:

1. Communicate with the Customer effectively

2. Positive body language and tone of voice

3. Handling Telephone calls handling

4. Handling Customer complaint professionally

5. Improve Customer Satisfaction

OBJECTIVES:

6. To Communicate with the Customer effectively

7. To understand the meaning of effective communication

8. To identify the consistency of attending the customer

9. To state the 6 elements of attending the Customer positively

10. To develop positive body language and tone of voice

11. To learn skills of Handling Telephone calls

12. To master Welcome /Good Bye the caller according to the company standards.

13. To apply the basic 8 elements of successful telephone communication and explain why it’s important.

14. To master the proper way to take over a message, and why?

15. To identify how to manage Customer complaint professionally

16. To develop practices to improve Customer Satisfaction  

WHO SHOULD ATTEND?

This activity is positively designated for the following staff:

1. All healthcare practitioners and professionals including doctors, surgeons, dentists, nurses, pharmacists, technicians, and healthcare allied services

2. Healthcare Managers and Leaders

3. Head of Departments

4. Quality leaders and Accreditation teams

5. Infection Prevention and Control Committees

6. Facility Management and Safety Officers

By attending this workshop both organization and participant will gain the following values:

Gaining Value for Organization

 Positive Reputation

 Client Trust

 Client satisfaction

 Improve business safety practices

Gaining Value for participants

 Communication skills

 Problem solving

 Saving business

 Practice with self confidence

 Avoid preventable error