Smart Management Consultancy
Helping Good Business To Be Great
Customer Management Skills Workshop
Time is TBD
|The Westin City Centre Bahrain
One-Day Workshop that will improve the customer experience at your business. By attending this workshop, you will learn how to communicate with Customer, develop positive body language & tone of voice, handle telephone calls and manage customer complaint professionally. Call +973 66634241 & 36669400
Time & Location
Time is TBD
The Westin City Centre Bahrain, Al Seef District, Manama, Bahrain
About the event
Great customer service is the holy grail of business. Once you have it, it seems like it has the power to reveal all the secrets of success. Providing flawless service, however, is not always easy. And while the search for great customer service skills and abilities is a more recent endeavour, many people would argue it’s just as elusive as the mythical grail that prompted the Crusades. No matter how many customer service skill assessment surveys you send out, much of the customer psyche will remain a mystery. Thankfully, researchers have been gathering data on customer service satisfaction for years, the search for good customer service comes with a far more detailed road map, and it all starts with YOU.
TOPICS TO BE COVERED:
1. Communicate with the Customer effectively
2. Positive body language and tone of voice
3. Handling Telephone calls handling
4. Handling Customer complaint professionally